The following testimonials have been sent to Bertrand Chaffee Hospital, Jennie B. Richmond Nursing Home or the BCH CEO from patients, friends and family members.
I brought my young son into the BCH Emergency Room with an eye injury, and was prepared for a long wait, given that it was a holiday weekend. I was so pleased that he was seen quickly – we were back on our way home within an hour after a thorough exam with some ointment for his eye.
The ER was in contact with our pediatrician up at the Primary Care Center, and they called a few days later to schedule a follow-up visit to make sure his eye was healing. I really appreciated that level of service. No one ever looks forward to going to an ER, but everyone we saw that night made our trip worth it.
Bertrand Chaffee Jennie B. Chaffee
There are occasions when a department or administration receives a compliment from a patient or a patients' family on service they received or their family member received. We are very proud of these compliments and decided to share them online as well as posting them in the hospital or nursing home on the Wouldn't Bert and Jennie be Proud boards.
Please click here to view a Letter to the Editor that appeared in the Springville Journal.
The following letter was received by Kathy Paszkiewicz and JBR staff from a family member of a JBR resident:
Writing you to say thank you, for all the help you gave me with Medicaid along with the many questions you answered for me.
Everyone there was so pleasant and helpful with him.
You always had a big smile on your face and then to tell me if he was having a good day or not. I saw you with him a couple of times and he was always very happy to see you. I could tell by his eyes.
Please keep up the good work that you are doing and God Bless All of You.
Thank you from the bottom of my HEART.
Click here if you would like to read a complete archived list of Bert & Jennie proud compliments through June 2014.
222-224 East Main Street
Springville, NY 14141-1443