Bertrand Chaffee Hospital

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Health Information Department

The Health Information Department (formerly know as Medical Records), maintains all the patient information for the hospital and nursing home.

Hours of Operation

Monday - Friday:  8:00am - 3:30pm

Weekends, holidays:  Closed.

How do I request my medical record?

If you are seeking a copy of your medical record, a request must be made in writing to the Bertrand Chaffee Hospital Health Information Department.  The request should indicate that a qualified person is making the request and should be as precise as possible.  The request should describe the information being sought, including the type of hospital service and date of visit.

Can my records be sent to a third party?

Yes, we would need a similar request in writing with the name, address, phone number and fax number of the physician or third party that you would like your record to be sent to.  The request must be signed.

Please note to allow 10 days for a response to any request for records.

Contact Information

(716) 592-2871 ext. 1217 


Contact Info

222-224 East Main Street
Springville, NY 14141-1443
(716) 592-2871

Heart Center 592-9644

Primary Care Center 592-8140