Bertrand Chaffee Hospital

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FAQ's


What is a PCP?

PCP stands for Primary Care Physician. This is the physician dedicated to providing both the first contact care for a person with an undiagnosed health concern as well as continuing care of varied medical conditions.

Will I be seeing the same primary care provider every time I got the BCHPCC for every problem?

Your primary care provider is the person you will see for most routine problems, but there are some exceptions where you may need to see a different clinician. For instance, PAP smears are done by our physician assistant only.

What if I need to be seen and my PCP is out?

This can happen under certain circumstances. If you do need to be seen, you may see the other clinician(s).

What if I have an emergency and I can’t see my provider? Should I go directly to the Emergency Room or dial 911? 

Bertrand Chaffee Primary Care Center has a call center set up for times when the office is closed. Your first option should be to call that number and get help with what your best course of actions is. Bertrand Chaffee Hospital has an emergency room and should you have an emergency you should go directly to the ER or dial 911.

Can I just walk in for an appointment or do I have to make an appointment in advance?

We do not accept walk-in patients. It is best to schedule an appointment in advance. Each patient has different needs and will need different amounts of time for their appointment. We want to provide the best possible care, and to do so, we use intelligent scheduling.

Are you open on weekends?

We are not open on weekends at this time. 

Phone hours:

Monday through Thursday 8 a.m. - 5 p.m.

Friday 8 a.m. - 4 p.m.

Patient visit hours

7:30 – 6 p.m. Monday – Thursday

8 a.m. – 5 p.m. Friday

 

Is it necessary to make an appointment with my doctor if I only need a prescription refill?

  • A medication refill may have been authorized on your original prescription.  Please call the pharmacy to verify if your prescription does or does not have a refill.
  •  A medication renewal requires a discussion with your physician.  For some medications (ie. Narcotics and benzodiazepines) there is a legal requirement to see your physician for each refill.

Will the PCP write for long term narcotic/benzodiazepine prescriptions?  (e.g., Lortab, oxycodone, xanax)

The PCP will not write prescriptions for long-term narcotic/benzodiazepines. There are specialized physicians educated to handle these types of prescriptions. The providers at BCHPCC will refer to a pain management physician.

What types of insurances do you accept?

Blue Cross/Blue Shield, Univera, Independent Health, Medicare, Medicaid, United Healthcare, Empire, Cigna, Aetna.

Can my child/children get immunizations at their visit?

Yes, as long as we have an up-to-date immunization record, then the immunizations can be given.

Do I need to contact my insurance company in regards to changing my PCP?

Yes, please call the customer service number on the back of your insurance card. Tell your insurance company that you would like to change your PCP and list the provider at BCHPCC. The insurance company representative should give you a confirmation number. Please write this number down and bring it to your first visit.

What is your policy on missing appointments?

If you are a no-show for an appointment or cancel within 24 hours you will be sent a warning letter for your first offense. If it happens on multiple occasions, you may incur a charge. We do understand that there are emergencies, so we will evaluate each occurrence individually. 

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Contact Info

222-224 East Main Street
Springville, NY 14141-1443
(716) 592-2871

Heart Center 592-9644

Primary Care Center 592-8140