Bertrand Chaffee Hospital

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Rehab Services

Physical Therapy (scroll down for cardiac rehab)

 A licensed Physical Therapist will evaluate each person’s functional capabilities in areas of strength, range of motion, balance, and pain to determine specific individualized needs. Treatment plans and goals will be established to maximize function, reduce pain, and ultimately improve each patient’s quality of life. We utilize a team approach to recovery, and maintain an open rapport with our patients and their physicians on a regular basis.  

Who Can Benefit?

 Our focus is on adults and teens with a wide range of conditions. 
 Commonly addressed problems include:

  • Sports injuries;                                    
  • Post joint replacements (hip, knee, shoulders);
  • Arthritis;
  • Fractures;
  • Back/neck injuries;
  • Shoulder injuries/surgeries (rotator cuff repair);
  • Vestibular dysfunction;
  • Balance impairment/falls;
  • Amputee/prosthetic training;
  • Wound care;
  • Neurological conditions;
  • Foot-related problems/custom orthotics;
  • Stroke;
  • Tennis elbow.

What Type of Treatment Might I Receive?

Physical Therapists use a variety of techniques & approaches to achieve the goals of treatment.
Examples might include:
  • Exercises for strength, flexibility and balance;  
  • Plyometrics;
  • Core stabilization exercises;
  • Manual Therapy;
  • Ultrasound;
  • Electrical Stimulation;
  • Traction;
  • Pain reduction modalities.

 Do I need a prescription from my doctor?

  • For Physical Therapy services to be covered by your insurance provider, a prescription is required. 
  • Most insurance companies also require a co-pay at each visit, and the total number of treatments authorized may differ from various providers. We recommend that each patient contact their insurance service representative prior to the start of therapy, to determine the specific coverage and co-pay required by their insurance provider.
  • (Patients can directly access physical therapy without a prescription for a limited number of visits, but the patient will be required to pay privately for these services.)

 What Should I Wear?

  • Patients need to be able to move easily, and the area being treated may need to be exposed for examination or treatment, so comfortable, loose-fitting clothing works best.
  • Shorts are appropriate for knee-related treatments.
  • Supportive footwear is needed for balance or walking instruction.

 How Long Will Each Session Last?

  • Treatment time will vary according to specific treatment plans, but generally sessions last at least 45 minutes. Initial evaluations may take up to an hour. Your therapist will be able to discuss your plan in more detail once the evaluation is completed.

 How Long Will I Continue With Therapy?

  • The total number of visits received will depend on your diagnosis, progress, and insurance limits. Your therapist will closely monitor your progress and will keep you and your physician informed of ongoing treatment needs, while working within your specific insurance guidelines.
  • Once therapy is completed, some patients may qualify for the Wellness Program. This is a continuation of your therapeutic exercise program, carried out independently within the department during regular operational hours. Insurance does not pay for this service, but there is a nominal monthly fee to participate. If you are a candidate for this program, the rehab staff will discuss this option with you near the completion of your structured rehab.
  • You may also be given a home exercise program to reinforce your treatment, and you will be educated in techniques to discourage recurring injury and to maintain your renewed function.

Physical Therapy Department Location

Basement level of Bertrand Chaffee Hospital.

Hours of Operation:                          

Monday             7 a.m. - 5 p.m.
Tuesday            8 a.m. - 6 p.m.
Wednesday        7 a.m. - 5 p.m.
Thursday           8 a.m. - 6 p.m.
Friday               7 a.m. - 5 p.m.

Contact Information:

Phone:             (716) 592-2871  ext. 1262 (Call for more information or to schedule an appointment.)
Fax:                (716) 592-8104

Initial Forms for First Appointment

Prior to your initial appointment, please download and print the Patient History Form and the Physical Therapy Welcome Letter.

Also if you are being treated for a Back or Neck problem, please download and print the Back and Neck History Questionnaire.

Forms can be brought in at time of visit or emailed to


Contact Info

222-224 East Main Street
Springville, NY 14141-1443
(716) 592-2871

Heart Center 592-9644

Primary Care Center 592-8140